People in tech love to praise failure as essential to innovation. But at far too many organizations, when failure happens, it is punished. When an IT system goes down, an individual or a team is immediately ID’d, blamed and shamed. This is counterproductive. Blame damages companies by creating a play-it-safe atmosphere and stifling innovation; even worse, when mistakes are made, they are often hidden.
Fortunately, more and more organizations are recognizing the damage that blame can do and embracing a blameless culture. This is a big shift, yes, but companies can make the move to blameless—and make it stick—if they bring site reliability engineering (SRE) best practices to their technology teams.
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